At A New Day, we want you to love every piece you order from our collections, whether it’s our bestselling High Waist Ponte Leggings or elegant 14K gold-plated jewelry. If something isn’t quite right, our effortless return process ensures your satisfaction.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. Items must be:

  • Unworn, unwashed, and in original condition
  • With all tags attached
  • In original packaging

Please Note: For hygiene reasons, we cannot accept returns on hosiery, bodysuits, or any jewelry items that have been worn. These products are final sale unless defective.

How to Return or Exchange

Follow these simple steps for a seamless return experience:

  1. Initiate Your Return: Email us at [email protected] with your order number and details about the item(s) you wish to return or exchange. Use our template below for faster processing.
  2. Wait for Approval: Our Manchester-based team will respond within 24 hours with return authorization and instructions.
  3. Package Your Items: Securely pack the items in their original packaging, including all tags and accessories.
  4. Ship Your Return: Send the package to our returns center at:
    16 Pine Hill Street
    Manchester, US 06042

    We recommend using a trackable shipping service as you’re responsible for the return shipping costs.

  5. Processing: Once received, we’ll process your return within 3-5 business days.

Return Request Template

Copy and paste this template into your email for faster processing:

Subject: Return Request for Order #[Your Order Number] Dear A New Day Customer Service, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: – Item Name: – Size/Color: – Reason for Return: [For exchanges, please specify your preferred size/color alternative] I confirm that the item(s) are unworn, unwashed, with all original tags attached and in original packaging. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Order Number]

Refund Information

Once your return is processed:

  • Timing: Refunds are issued within 5-7 business days after we receive your return
  • Method: Refunds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Exchange Shipping: You’ll be responsible for shipping costs for the new item(s)

Damaged or Defective Items

If you receive a damaged or defective item (like our Metallic Shearling Moto Jackets with flaws), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.

International Returns

For our global customers (excluding some Asian regions):

  • You’re responsible for any customs duties or taxes on returned items
  • We recommend marking the package as “Returned Goods” to avoid additional charges
  • Return shipping costs are the customer’s responsibility

For any questions about our returns policy, don’t hesitate to contact our style-conscious support team. We’re here to ensure your A New Day experience is as flawless as our Gold Dipped Cubic Zirconia collections.

Last Updated: [Insert Date]