Welcome to A New Day’s FAQ section, where we answer your most common questions about our effortless fashion and delivery experience. Just like our versatile collections, we’ve designed this guide to be simple, reliable, and tailored to your needs.
Product Questions
What types of products does A New Day offer?
We specialize in versatile, transitional fashion including:
- Accessories and jewelry gifts for every occasion
- Comfortable activewear and loungewear
- Stylish bodysuits and leggings (like our bestselling High Waist Ponte Leggings)
- Complete outfits from dresses to boots
- Special occasion pieces in our Occasion Edit collection
How do I know what size to order?
Each product page includes detailed sizing charts. For form-fitting items like our Ribbed Bodysuits or Relaxed Fit Cargo Joggers, we recommend comparing your measurements with our size guide. When in doubt between sizes, consider sizing up for a more relaxed fit.
Are your jewelry pieces high quality?
Absolutely! Our jewelry collections feature premium materials like 14K gold plating and genuine cubic zirconia (like our Gold Dipped Cubic Zirconia pieces), designed to transition beautifully from day to night.
Shipping & Delivery
What shipping options are available?
We offer two thoughtful shipping methods:
- Express Shipping ($12.95): Shipped via DHL/FedEx with 10-15 day delivery after processing (1-2 days)
- Free Standard Shipping: Available on orders $50+, shipped via EMS with 15-25 day delivery after processing
Do you ship internationally?
Yes! We ship worldwide from our Manchester headquarters, excluding some remote areas in Asia and other locations. Contact [email protected] for specific country inquiries.
Can I track my order?
Certainly! You’ll receive tracking information via email as soon as your New Accessories or other items ship. Track your Metallic Shearling Moto Jacket or Midi Slip Dress every step of the way.
Combine your New Shoes and New Tops in one $50+ order to qualify for free shipping while refreshing multiple wardrobe essentials at once!
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unworn, with tags attached, and in original packaging. Our easy online return process makes it simple if our pieces don’t fit your expectations.
How long do refunds take?
Refunds are processed to your original payment method within 3-5 business days after we receive your return. It may take additional time for your bank to post the credit.
Can I exchange an item?
We currently don’t offer direct exchanges. For fastest service, we recommend returning the original item and placing a new order for the preferred size or style.
Payments & Accounts
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Do I need an account to shop?
While you can checkout as a guest, creating an account lets you track orders, save favorites, and checkout faster next time you’re stocking up on Pajamas & Loungewear or Heels & Pumps.
Contact & Support
How can I contact customer service?
Our team is happy to help at [email protected]. We typically respond within 24 hours.
Where is A New Day located?
Our headquarters is at 16 Pine Hill Street, Manchester, US 06042. Though we’re based in Manchester, our fashion finds ship worldwide!
Remember: Every day is an opportunity to express yourself – and we’re here to make that effortless from checkout to delivery. Start your A New Day style journey today!